Incidenter rapporterade på statussidan för Print Union https://status.printunion.eu/sv sv https://status.printunion.eu/sv/incident/702193 Thu, 07 Aug 2025 12:16:00 -0000 https://status.printunion.eu/sv/incident/702193#9f622b00550b5ceef9f4421c5d86f314570d058d435b68f91c5fc80fa7ef656f Update: We managed to switch DNS server back to Cloudflare and this resolved the issue. Old OVH DNS records had a TTL of 1h. ### What We Learned / How We’ll Avoid This in the Future This incident highlighted key weaknesses in our domain and DNS management processes, particularly during registrar/operator transitions. To avoid similar issues in the future, we are implementing the following improvements: - Avoid default DNS resets: We will ensure that when changing domain operators or making registrar-level changes, we explicitly check and preserve current nameserver settings to prevent unintended resets. - Secondary access to critical tools: We will set up alternative access methods to our status page to avoid getting locked out during DNS-related outages. These measures aim to reduce the risk of similar disruptions in the future. https://status.printunion.eu/sv Thu, 07 Aug 2025 11:44:36 +0000 https://status.printunion.eu/sv#1aaf31210de63a055ab95d03cac12b407966f06fe613e9fbb718dfece9479dff printunion.eu återställda https://status.printunion.eu/sv Thu, 07 Aug 2025 11:35:33 +0000 https://status.printunion.eu/sv#1aaf31210de63a055ab95d03cac12b407966f06fe613e9fbb718dfece9479dff printunion.eu gick ner https://status.printunion.eu/sv/incident/702193 Thu, 07 Aug 2025 11:29:00 -0000 https://status.printunion.eu/sv/incident/702193#69e769f661e62b54a7ace2d57bd9f6e99fd6955bf40ea9e586313b4067e9f82a ### Services Affected - Public website (https://printunion.eu) - Email communication (@printunion.eu addresses) ### What Happened On August 6, 2025, Print Union experienced a significant outage affecting both our website and email services. The incident was triggered by a change in domain operator, which unexpectedly reverted our DNS settings to default OVH nameservers. This resulted in our domain no longer pointing to the correct infrastructure. As a result, customers were unable to access our website, and all incoming and outgoing email communication was interrupted. Compounding the issue, we were unable to access our external status page due to its authentication mechanism relying on a “magic link” sent to our (now inaccessible) support email address. ### Resolution - After identifying that our domain was pointing to default OVH nameservers, we attempted to manually recreate our DNS configuration by updating OVH DNS records to match our previous Cloudflare DNS setup. - All necessary A, CNAME, MX, and TXT records were re-entered based on our Cloudflare backup. - Once the OVH DNS settings matched our original configuration, DNS propagation began (~1–2 hours). - As DNS propagates, website and email services gradually resume to normal operation. https://status.printunion.eu/sv Thu, 07 Aug 2025 11:17:19 +0000 https://status.printunion.eu/sv#81532152abdb34ef41a1ccf654561442e9f9eed22235cb316dce82c4642ad593 printunion.eu återställda https://status.printunion.eu/sv Thu, 07 Aug 2025 10:26:28 +0000 https://status.printunion.eu/sv#81532152abdb34ef41a1ccf654561442e9f9eed22235cb316dce82c4642ad593 printunion.eu gick ner https://status.printunion.eu/sv Thu, 07 Aug 2025 10:23:19 +0000 https://status.printunion.eu/sv#31e694546b70088fef43c3d2b73f5721918d89d76f32d80186997bf2ebc1da01 printunion.eu återställda https://status.printunion.eu/sv Thu, 07 Aug 2025 10:05:02 +0000 https://status.printunion.eu/sv#31e694546b70088fef43c3d2b73f5721918d89d76f32d80186997bf2ebc1da01 printunion.eu gick ner https://status.printunion.eu/sv Thu, 07 Aug 2025 09:37:26 +0000 https://status.printunion.eu/sv#e3c93f1068d766d5f466ebd53b0c7e0f2f244880b9c6102355c63f406b6655d8 printunion.eu återställda https://status.printunion.eu/sv Thu, 07 Aug 2025 09:28:24 +0000 https://status.printunion.eu/sv#e3c93f1068d766d5f466ebd53b0c7e0f2f244880b9c6102355c63f406b6655d8 printunion.eu gick ner https://status.printunion.eu/sv/incident/702193 Thu, 07 Aug 2025 09:24:00 -0000 https://status.printunion.eu/sv/incident/702193#cc86f1ab05daa0ceaeb74d9ebfd8c3847e2229dc8bd2f23a1008513ee90a7d6d We’re having some trouble with email server and web server. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.printunion.eu/sv Thu, 07 Aug 2025 08:22:14 +0000 https://status.printunion.eu/sv#6cece7dfa54c8f2d9293537834ae03cca798386b0a712fe43d92b6286b4e3662 printunion.eu återställda https://status.printunion.eu/sv Thu, 07 Aug 2025 08:16:08 +0000 https://status.printunion.eu/sv#6cece7dfa54c8f2d9293537834ae03cca798386b0a712fe43d92b6286b4e3662 printunion.eu gick ner https://status.printunion.eu/sv Thu, 31 Jul 2025 11:34:16 +0000 https://status.printunion.eu/sv#1c35a2a7cfbc3855db3d23114912fbee98b30a144e4c79fc97dc8cdeca9018ad printunion.eu återställda https://status.printunion.eu/sv Thu, 31 Jul 2025 11:31:22 +0000 https://status.printunion.eu/sv#1c35a2a7cfbc3855db3d23114912fbee98b30a144e4c79fc97dc8cdeca9018ad printunion.eu gick ner https://status.printunion.eu/sv Thu, 17 Jul 2025 00:02:57 +0000 https://status.printunion.eu/sv#149252f676036608382631fd99f842a4a60411ac69ec9227ab4b2ad12f025651 printunion.eu återställda https://status.printunion.eu/sv Thu, 17 Jul 2025 00:00:06 +0000 https://status.printunion.eu/sv#149252f676036608382631fd99f842a4a60411ac69ec9227ab4b2ad12f025651 printunion.eu gick ner https://status.printunion.eu/sv Mon, 14 Jul 2025 01:05:32 +0000 https://status.printunion.eu/sv#cc98186ad71e97944d64aa941ef9b576e2ea7820ab063f3474052418a09a568d printunion.eu återställda https://status.printunion.eu/sv Mon, 14 Jul 2025 01:02:56 +0000 https://status.printunion.eu/sv#cc98186ad71e97944d64aa941ef9b576e2ea7820ab063f3474052418a09a568d printunion.eu gick ner https://status.printunion.eu/sv Wed, 09 Jul 2025 01:04:50 +0000 https://status.printunion.eu/sv#8aa313d26a070219545c40e96d2864f03f181b450d34bded4739a062b4352cf5 printunion.eu återställda https://status.printunion.eu/sv Wed, 09 Jul 2025 01:02:01 +0000 https://status.printunion.eu/sv#8aa313d26a070219545c40e96d2864f03f181b450d34bded4739a062b4352cf5 printunion.eu gick ner https://status.printunion.eu/sv Wed, 02 Jul 2025 01:05:46 +0000 https://status.printunion.eu/sv#a2a3a8cc5d2544f61cc5f7e66a290c7ace46514071ea82a841b05f6d1a1722c5 printunion.eu återställda https://status.printunion.eu/sv Wed, 02 Jul 2025 01:03:10 +0000 https://status.printunion.eu/sv#a2a3a8cc5d2544f61cc5f7e66a290c7ace46514071ea82a841b05f6d1a1722c5 printunion.eu gick ner https://status.printunion.eu/sv Wed, 25 Jun 2025 14:42:39 +0000 https://status.printunion.eu/sv#125e6358cc11b140fc32588e0d3f97e1541c4d77b3f8864a418276d288b28dd9 printunion.eu återställda https://status.printunion.eu/sv Wed, 25 Jun 2025 14:36:40 +0000 https://status.printunion.eu/sv#125e6358cc11b140fc32588e0d3f97e1541c4d77b3f8864a418276d288b28dd9 printunion.eu gick ner https://status.printunion.eu/sv Wed, 25 Jun 2025 14:31:46 +0000 https://status.printunion.eu/sv#51fe1eb02191d39122318a160909df8fff272c672a8d23e65aeb3723e5398b7a printunion.eu återställda https://status.printunion.eu/sv Wed, 25 Jun 2025 14:30:44 +0000 https://status.printunion.eu/sv#51fe1eb02191d39122318a160909df8fff272c672a8d23e65aeb3723e5398b7a printunion.eu gick ner https://status.printunion.eu/sv Wed, 25 Jun 2025 01:05:28 +0000 https://status.printunion.eu/sv#40b6067fee390d81487b52b15aba775f0cf8c391976ec3512977bde6aafe4818 printunion.eu återställda https://status.printunion.eu/sv Wed, 25 Jun 2025 01:02:42 +0000 https://status.printunion.eu/sv#40b6067fee390d81487b52b15aba775f0cf8c391976ec3512977bde6aafe4818 printunion.eu gick ner https://status.printunion.eu/sv Sat, 21 Jun 2025 01:04:51 +0000 https://status.printunion.eu/sv#bebc284f5eca2314ea9de8c212c395d370aa3bbc1e8706a60f8cc78404fa9836 printunion.eu återställda https://status.printunion.eu/sv Sat, 21 Jun 2025 01:02:05 +0000 https://status.printunion.eu/sv#bebc284f5eca2314ea9de8c212c395d370aa3bbc1e8706a60f8cc78404fa9836 printunion.eu gick ner https://status.printunion.eu/sv Thu, 19 Jun 2025 01:05:18 +0000 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https://status.printunion.eu/sv#4c961313c24da00eebdc50eb3afa7850889a1b7510b4f21cb0083936038246b8 printunion.eu gick ner https://status.printunion.eu/sv Sat, 07 Jun 2025 01:06:18 +0000 https://status.printunion.eu/sv#99e42b649414142b0865a3afef3a0722b5ed0bb5ae954b2dc6cfed2fc6ad957d printunion.eu återställda https://status.printunion.eu/sv Sat, 07 Jun 2025 01:03:41 +0000 https://status.printunion.eu/sv#99e42b649414142b0865a3afef3a0722b5ed0bb5ae954b2dc6cfed2fc6ad957d printunion.eu gick ner https://status.printunion.eu/sv Fri, 06 Jun 2025 01:05:09 +0000 https://status.printunion.eu/sv#be4d8526cc3dde51c54c8256ffb9c0407d5dc4032e59170f848e779bc3c13477 printunion.eu återställda https://status.printunion.eu/sv Fri, 06 Jun 2025 01:02:27 +0000 https://status.printunion.eu/sv#be4d8526cc3dde51c54c8256ffb9c0407d5dc4032e59170f848e779bc3c13477 printunion.eu gick ner https://status.printunion.eu/sv Thu, 05 Jun 2025 01:04:51 +0000 https://status.printunion.eu/sv#3d0a0804976f769155f2cfed3c3ac35d934021307787b8e19250049ec27dd00f printunion.eu återställda https://status.printunion.eu/sv Thu, 05 Jun 2025 01:02:04 +0000 https://status.printunion.eu/sv#3d0a0804976f769155f2cfed3c3ac35d934021307787b8e19250049ec27dd00f printunion.eu gick ner https://status.printunion.eu/sv Wed, 04 Jun 2025 01:05:51 +0000 https://status.printunion.eu/sv#4655c75d184ea8cd52aa185a3bdfeaa8d878853f5a456edd39d3ce05b712cb93 printunion.eu återställda https://status.printunion.eu/sv Wed, 04 Jun 2025 01:03:16 +0000 https://status.printunion.eu/sv#4655c75d184ea8cd52aa185a3bdfeaa8d878853f5a456edd39d3ce05b712cb93 printunion.eu gick ner